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For any doubts, consult our SIZE GUIDE on how to take measurements or contact us, also on WHATSAPP.

Don't you know how to take measurements?

"Don't worry, a short video consultation on WhatsApp will be enough, during which we will take the measurements together (Contact us and book an appointment). You just need to have a measuring tape with you. The consultation and video consultation are always FREE."

For support and advice, we are always at your disposal.

"For us, the most important thing is that despite the distance, every customer can feel at ease, as if they were in our atelier. For this reason, we are available for any questions."

Are you unsure about the fit, the color, the size?

"Don't worry, we are here for that. Talk to us about your indecision and we will help you with personalized images and videos. You will receive them conveniently on your mobile phone in a WhatsApp chat or by email, and you will have all our support to guide you in your choice."

Each garment is made with care at the time of order according to the natural timing of a tailor shop. Ethics and sustainability are present in every phase of the making, which is why we take the right time to refine every piece down to the detail. Express tailoring allows us to customize the garment according to your needs. Longer, shorter, wider at the waist, no problem, we are here for that and to create a piece according to your tastes. Don't be afraid to request a customization, we will guide you along the way as if you were here with us in the store.

Do you want to customize your outfit?

"Tell us what you would like to change, and we will provide you with a quote right away."

NB: Any irregularities present in the fabric's weave (which do not compromise the shape and style of the garment) are attributable to the artisanal production and its uniqueness.

"For us, it is very important that despite the distance, every customer can feel at ease as if they were in our atelier: fulfilling your requests and creating a piece that satisfies you in every aspect is the most important thing for us."

1-You will immediately receive a confirmation email of your purchase, with a summary of the items ordered.
2-Within 24 hours we will contact you, we will ask for your measurements and whether the item you ordered needs adjustments based on your preferences or if you prefer it to be made in size, as stated in the size guide on the product page.

Don't worry about the measurements, you can refer to our Size Guide, or alternatively we can have a short video consultation on WhatsApp lasting 15 minutes, during which we will guide you in taking the measurements correctly.

All items are made to order, which gives us a certain freedom in the packaging and creation of the models. We can customize the measurements of the item according to your needs. Length, more or less fitted, width, custom tailoring is free and included in the price.For more significant modifications to the models, please contact us before placing an order for a quote.

Packaging times for a garment can vary depending on the complexity of the order. As a rule, an unmodified garment can be packaged in 3 - 7 days, while customized ones have a slightly longer timeframe, 3 - 10 days. For orders with multiple garments, the times are slightly longer, 7 - 20 days.

In detail:

Simple accessories: 3-5 days

Frame accessories: 5-10 days

Items without modifications: 3-7 days

Custom items: 3-10 days

Multiple orders: depends on the order 7-20 days

Shipments within the national territory:

Shipping in Italy is the responsibility of the Customer for orders not exceeding €110. The shipping cost is €7 (standard shipping, premium shipping would cost €12) and will be charged at the time of purchase. Shipping for orders above the €110 threshold is free and covered by Malìa Lab. Delivery times vary depending on the courier and are therefore indicative. Normally, the goods sent will be received within 1-3 working days (except during congestion periods, such as holidays).

Shipping in Europe (European Union Countries):

The cost of standard European shipping is €22 if the cart amount is less than €250 and €15 if the amount is between €250 and €500. This amount will be charged at the time of purchase. Shipments for orders exceeding the €500 threshold have a fixed cost of €12. Delivery times vary depending on the courier and are therefore indicative. Normally, the goods sent will be received within 5-7 working days.

 Shipping in Europe (Non-EU countries) 

The shipping cost for countries outside the European Community is €45 if the cart amount is less than €400 and €35 if the amount is over €400. This amount will be charged at the time of purchase. Shipments for orders exceeding the threshold of €800 have a fixed cost of €30. Delivery times vary depending on the courier and are therefore indicative. Normally, the goods sent will be received within 5-7 working days.

ANY CUSTOMS DUTIES AND CLEARANCE FEES ARE THE RESPONSIBILITY OF THE CUSTOMER

Rest of the World Shipping

The cost of standard EXTRA European shipping is €45 if the cart amount is less than €500 and €35 if the amount is between €500 and €800. This amount will be charged at the time of purchase. Shipments for orders exceeding the €800 threshold have a fixed cost of €30. Delivery times vary depending on the courier and are therefore indicative. Normally, the goods sent will be received within 7-10 working days.

ANY CUSTOMS DUTIES AND CLEARANCE FEES ARE THE RESPONSIBILITY OF THE CUSTOMER

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